Privacy Policy
This Privacy Policy outlines the collection and use of Personal Information you may provide through your interactions on our Site.
By using the Site, you consent to and agree with this Privacy Policy.
We reserve the right to modify or remove portions of this Privacy Policy at our discretion. You should review this Privacy Policy periodically to stay informed about any updates.
This Privacy Policy applies to all interactions with us, including services provided, transactions, and communications. We collect and hold Personal Information to meet our business requirements. If you choose not to provide certain Personal Information, you may not be able to fully access our services.
What Personal Information Do We Collect?
We collect only the information necessary to process your order or fulfill our services. This may include:
- Contact information: name, address, phone number, and email address
- Financial information: bank account and credit card details
- Proof of age identification
We may also collect credit-related information, such as:
- Identification details: name, date of birth, address, driver’s license number
- Type and amount of credit sought
- Trade references: business name, ABN, contact details, years trading with you
- Consumer credit liability information
Additionally, we may collect data for marketing and to improve the Site, such as:
- Date and time of your visit
- Pages viewed and information downloaded
- Purchase history and preferences
- Referring sites
- Browser type
This information helps us enhance your experience and improve our offerings.
How Do We Collect Your Personal Information?
We may collect your Personal Information directly through:
- Staff interactions when you inquire about or use our services
- Your use of the Site or forms submitted online
- Delivery of our goods or services
In some cases, we may receive your information from third parties (e.g., when someone purchases a gift for you).
How Do We Use Your Personal Information?
We may use your Personal Information for purposes such as:
- Providing requested products or services
- Sending updates, marketing materials, and newsletters
- Informing you about events, promotions, or offers
- Disclosing information to third parties (e.g., delivery services like Australia Post)
- Verifying your identity
- Conducting credit checks (if applicable)
- Improving our products, services, and Site
We may also use your information for other purposes related to the above or as permitted by law.
To Whom Do We Disclose Your Personal Information?
We may disclose your Personal Information to third parties, including:
- Technicians, consultants, or contractors
- Marketing and promotional agencies
- Related entities and professional advisers
- Credit reporting agencies
We ensure that third parties handle your information in accordance with this policy. However, please note that some third parties may be located overseas, where Australian privacy laws do not apply.
Security
We take reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorized access, modification, or disclosure. While we update our security measures regularly, no data transmission over mobile or online services can be guaranteed as entirely secure.
Our employees and contractors are required to respect the confidentiality of your Personal Information.
Accuracy of Your Personal Information
We aim to ensure your Personal Information is accurate, complete, and up-to-date. However, this depends on the information you provide. If you believe any of your information is inaccurate or outdated, please contact us to update it.
Marketing
From time to time, we may send you marketing emails or promotions. By using our Site or services, you consent to receive these communications. You can unsubscribe anytime by clicking the “unsubscribe” link in the email or contacting us at topthingsdogs@gmail.com.
Access to Your Personal Information and Complaints
Your privacy is important to us. If you have concerns about how your Personal Information is handled, please contact us at topthingsdogs@gmail.com. We aim to respond to all inquiries within 21 days and no later than 30 days.
If you wish to access your Personal Information, we will accommodate reasonable requests wherever practicable.
Cookies
The Site may use cookies to improve functionality and customize your experience. Cookies are small text files sent to your device that store unique identifiers. They help us remember your preferences and improve Site performance.
You can disable cookies in your browser settings, though this may limit certain features of the Site.
Third-Party Sites
Our Site may contain links to third-party websites (Linked Sites). These sites are not under our control, and we are not responsible for their content or privacy practices. We recommend reviewing their privacy policies before providing Personal Information.
Contact Us
For questions, comments, or concerns about this Privacy Policy, contact us at:
Email: topthingsdogs@gmail.com